At Naveen’s Driving School, we value your commitment to our services. To ensure smooth operations and fair treatment for all, we have established the following cancellation policy:
Cancellation and Rescheduling:
A minimum of 24 hours notice is required to cancel or reschedule a lesson. Please promptly inform our office or your assigned instructor of any changes. Failure to provide adequate notice may result in incurring a cancellation fee.
If you have pre-paid for lessons, please note that Naveen’s Driving School reserves the right to deduct the full amount for the lesson from your pre-paid package in the event of a cancellation.
Pre-pay package deals and driving tests are non-refundable. Additionally, all package deals expire 6 months from the purchase date.
Late Arrivals and No Shows:
If you arrive late for a lesson, the instructor can only offer the remaining lesson time at full cost if there is no booking immediately following yours. Failure to attend a lesson without prior notice will result in the full amount being payable to Naveen’s Driving School.
Incorrect Test Bookings:
If you book your own test with the Department of Transport and provide incorrect date, time, or testing center information to our booking office, you will be liable for the full cost of the test. No refund will be provided in such cases.
Should you need to cancel a test with 48 hours notice, 50% of the payment will be considered non-refundable to cover administrative fees.
Transfer of Lessons:
Lessons purchased under your name cannot be sold or transferred to another individual, except for package deals, which may be split among family members only.
Refunds, if approved by the office manager, will be returned in the original form of payment (e.g., credit card or cash). Please note that the refund process may take up to 30 days.
All situations will be evaluated on a case-by-case basis, with decisions made by the office manager being final. Your understanding and cooperation are appreciated.
Thank you for choosing Naveen’s Driving School. We strive to provide you with the best service and support throughout your learning journey.